Simplicity VoIP Knowledge Base
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PORTAL USERS
All Portal Users
Basic User
Office Manager
Call Center Supervisor
v42 New Features & Enhancements
TROUBLESHOOTING
Hardware: Phones
Software: SimplicityWeb (softphone)
Software: SimplicityGo (mobile phone)
Hardware: Firewall
Network Connectivity
General Hardware
Contact Client Services
PHONES - USER GUIDES & VIDEOS
Polycom
Yealink
SimplicityWeb (softphone)
SimplicityGo Pro (mobile phones)
Keypad
Headsets
SimplicityGo (mobile phones)
INTEGRATED FEATURES
SimplicityLink
Wireless Backup
Teams Integration
Simplicity VFax (FaxBack)
STIR/SHAKEN
Voicemail Notify
Simplicity SMSPlus
TELECOM FAQ, GLOSSARY OF TERMS & ANNOUNCEMENTS
Answers to FAQ
Definitions of Telecom Words & Acronyms
Simplicity VoIP News
Returning to the Office - Simplicity VoIP is Here to Help
SUPER SELLER PORTAL
Tools & Checklists
SIMPLICITY BILLCENTER
Fees & Taxes
How can we help?
PORTAL USERS
All Users, Basic User, Office Manager, Call Center Supervisor, Call Center Agent - Articles Include v41 New Features
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TROUBLESHOOTING
Hardware: Phones, Switches, Routers, Firewall Ports / Software: SimplicityWeb, Firewall, Developer Tools, SimplicityGo Mobile App
See all articles
PHONES - USER GUIDES & VIDEOS
Polycom, Yealink, SimplicityWeb (softphones), SimplicityGo, Cell Phone Updates (mobile phones), Equipment
See all articles
INTEGRATED FEATURES
SimplicityLink, Simplicity VFax (Fax2Mail), Wireless Backup, Teams, Simplicity VFax (FaxBack), STIR/SHAKEN, Voicemail Notify, Simplicity SMSPlus
See all articles
TELECOM FAQ, GLOSSARY OF TERMS & ANNOUNCEMENTS
Answers for frequently asked questions, Telecom Definitions, Simplicity VoIP & COVID, NEW Simplicity Remote Working Resources webpage information
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SUPER SELLER PORTAL
Super Seller Portal
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SIMPLICITY BILLCENTER
Everything about how to access and utilize your unique online billing and payment portal
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