Simplicity VoIP Knowledge Base
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PORTAL USERS
PORTAL USERS
All Portal Users
Basic User
Office Manager
Call Center Supervisor
v42 New Features & Enhancements
TROUBLESHOOTING
Hardware: Phones
Software: SimplicityWeb (softphone)
Software: Firewall
Software: SimplicityGo (mobile phone)
Hardware: Firewall
Network Connectivity
General Hardware
Contact Client Services
PHONES - USER GUIDES & VIDEOS
Polycom
Yealink
SimplicityWeb (softphone)
SimplicityGo Pro (mobile phones)
Keypad
Headsets
SimplicityGo (mobile phones)
INTEGRATED FEATURES
SimplicityLink
Wireless Backup
Teams Integration
Simplicity VFax (FaxBack)
STIR/SHAKEN
Voicemail Notify
Simplicity SMSPlus
SMS (Basic Texting)
TELECOM FAQ, GLOSSARY OF TERMS & ANNOUNCEMENTS
Answers to FAQ
Definitions of Telecom Words & Acronyms
Simplicity VoIP News
Returning to the Office - Simplicity VoIP is Here to Help
SIMPLICITY BILLCENTER
Fees & Taxes
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Simplicity VoIP Knowledge Base
PORTAL USERS
PORTAL USERS
All Portal Users
Basic User
Office Manager
Call Center Supervisor
v42 New Features & Enhancements
TROUBLESHOOTING
Hardware: Phones
Software: SimplicityWeb (softphone)
Software: Firewall
Software: SimplicityGo (mobile phone)
Hardware: Firewall
Network Connectivity
General Hardware
Contact Client Services
PHONES - USER GUIDES & VIDEOS
Polycom
Yealink
SimplicityWeb (softphone)
SimplicityGo Pro (mobile phones)
Keypad
Headsets
SimplicityGo (mobile phones)
INTEGRATED FEATURES
SimplicityLink
Wireless Backup
Teams Integration
Simplicity VFax (FaxBack)
STIR/SHAKEN
Voicemail Notify
Simplicity SMSPlus
SMS (Basic Texting)
TELECOM FAQ, GLOSSARY OF TERMS & ANNOUNCEMENTS
Answers to FAQ
Definitions of Telecom Words & Acronyms
Simplicity VoIP News
Returning to the Office - Simplicity VoIP is Here to Help
SIMPLICITY BILLCENTER
Fees & Taxes
PORTAL USERS
All Users, Basic User, Office Manager, Call Center Supervisor, Call Center Agent - Articles Include v41 New Features
Simplicity Portal Users Scope
Video: Overview of Attendant Console
How Can I Enable And Use The Attendant Console?
All Portal Users
How Do I Set Up My Voicemail?
How Do I Set Up BLF/Quick Dial Keys?
How do I allow/block a call?
SimplicityWeb Phone User Guide
Configure On-Demand/Mid-Call Recording (Redaction)
Conference Dial Codes
See more
Basic User
Basic User Portal Overview - Video
Portal Basic User Messages Tab - Voicemail - Video
Portal Basic User Messages Tab / Chat - Video
Portal Basic User Messages Tab - Settings - Video
Portal Basic User Contacts Tab - Video
Portal Basic User Phones Tab - Video
Portal Basic User Music On Hold Tab - Video
Portal Basic User Call History Tab - Video
Portal Basic User How to Set Up BLF Keys
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Office Manager
Portal Office Manager Time Frames Tab - Video
Portal Office Manager User Overview Guide Document Download
Portal Office Manager Users Tab - Video
How do I remove portal access and an extension from a user?
Portal Office Manager Auto Attendant (AA) Tab - Video
Portal Office Manager Inventory Tab - Video
Portal Office Manager Overview of Tabs - Video
Portal Office Manager Music On Hold Tab - Video
Portal Office Manager Conferences Tab - Video
Portal Office Manager Call Queues Tab - Video
Portal Office Manager Call History Tab - Video
Portal Office Manager SimplicityVAULT - v41 New Feature Video
See more
Call Center Supervisor
Key Call Center Features
Call Center Email Configuration
Call Center: Email Reports
v42 New Features & Enhancements
Version 42 Features Webinar
v42 Simplicity COLLAB User Guide
v42 Cradle to Grave Flyer
v42 E911 Flyer
v42 Sentiment Analysis Flyer
v42 Call Transcription Flyer
v42 User Experience Enhancements Flyer
v42 Call Center Enhancements Flyer
v42 Cradle to Grave User Guide
v42 Call Transcription User Guide
v42 Sentiment Analysis User Guide
v42 E911 User Guide
v42 Enhanced 911 Video
v42 Sentiment Analysis & Call Transcription Video
v42 Call Park in SimplicityWeb Phone Video
v42 Cradle to Grave Video
See more
