v42 Call Center Enhancements Flyer

V42 upgrade offers enhanced Call Center capabilities, including managing agents, queues (by the user and/or device), and access statistics via the SimplicityWeb phone. SimplicityAnalytics provides a new option – Call Back Statistics – and reports have clickable stats with more detail, sortable columns, and downloads (exports) that match the portal layout. These features, along with the Web phone's new Call Park button, persistent answering rules, and improved recording details, allow for more flexibility, mobility, and call control for agents and supervisors alike.

Download v42 Call Center Enhancements Flyer here