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Simplicity VoIP Knowledge Base
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TROUBLESHOOTING
  • PORTAL USERS
    • All Portal Users
    • Basic User
    • Office Manager
    • Call Center Supervisor
    • v42 New Features & Enhancements
  • TROUBLESHOOTING
    • Hardware: Phones
    • Software: SimplicityWeb (softphone)
    • Software: Firewall
    • Software: SimplicityGo (mobile phone)
    • Hardware: Firewall
    • Network Connectivity
    • General Hardware
    • Contact Client Services
  • PHONES - USER GUIDES & VIDEOS
    • Polycom
    • Yealink
    • SimplicityWeb (softphone)
    • SimplicityGo Pro (mobile phones)
    • Keypad
    • Headsets
    • SimplicityGo (mobile phones)
  • INTEGRATED FEATURES
    • SimplicityLink
    • Wireless Backup
    • Teams Integration
    • Simplicity VFax (FaxBack)
    • STIR/SHAKEN
    • Voicemail Notify
    • Simplicity SMSPlus
    • SMS (Basic Texting)
  • TELECOM FAQ, GLOSSARY OF TERMS & ANNOUNCEMENTS
    • Answers to FAQ
    • Definitions of Telecom Words & Acronyms
    • Simplicity VoIP News
    • Returning to the Office - Simplicity VoIP is Here to Help
  • SIMPLICITY BILLCENTER
    • Fees & Taxes
      Back to home
      1. Simplicity VoIP Knowledge Base
      2. TROUBLESHOOTING
      • PORTAL USERS
        • All Portal Users
        • Basic User
        • Office Manager
        • Call Center Supervisor
        • v42 New Features & Enhancements
      • TROUBLESHOOTING
        • Hardware: Phones
        • Software: SimplicityWeb (softphone)
        • Software: Firewall
        • Software: SimplicityGo (mobile phone)
        • Hardware: Firewall
        • Network Connectivity
        • General Hardware
        • Contact Client Services
      • PHONES - USER GUIDES & VIDEOS
        • Polycom
        • Yealink
        • SimplicityWeb (softphone)
        • SimplicityGo Pro (mobile phones)
        • Keypad
        • Headsets
        • SimplicityGo (mobile phones)
      • INTEGRATED FEATURES
        • SimplicityLink
        • Wireless Backup
        • Teams Integration
        • Simplicity VFax (FaxBack)
        • STIR/SHAKEN
        • Voicemail Notify
        • Simplicity SMSPlus
        • SMS (Basic Texting)
      • TELECOM FAQ, GLOSSARY OF TERMS & ANNOUNCEMENTS
        • Answers to FAQ
        • Definitions of Telecom Words & Acronyms
        • Simplicity VoIP News
        • Returning to the Office - Simplicity VoIP is Here to Help
      • SIMPLICITY BILLCENTER
        • Fees & Taxes

      TROUBLESHOOTING

      Hardware: Phones, Switches, Routers, Firewall Ports / Software: SimplicityWeb, Firewall, Developer Tools, SimplicityGo Mobile App
      • Troubleshooting: How to add external numbers into Call Queues when internet goes down.
      • Troubleshooting VoIP Blog - A Helpful Overview

      Hardware: Phones

      • How to Reset Yealink Cordless Phones to Factory Default
      • Troubleshooting: Call Quality Specifics
      • How to Reset Polycom Phones to the Factory Default
      • Troubleshooting: VoIP Call Failure
      • Troubleshooting: Registration Failure
      • Troubleshooting: General Tips for VoIP Issues
      See more

      Software: SimplicityWeb (softphone)

      • Troubleshooting: How to Clear Cache & Cookies from Google Chrome Browser
      • Troubleshooting: Google Chrome Browser with Simplicity COLLAB and Webphone

      Software: Firewall

      • Faxback ATA Firewall Adjustment

      Software: SimplicityGo (mobile phone)

      • SimplicityGo: Using Default Method- Mobile Phone
      • Troubleshooting: SimplicityGo Mobile App Password Reset
      • SimplicityGo Mobile App and Cellular Updates

      Hardware: Firewall

      • Troubleshooting: SonicWall Recommended Quality of Service, (QoS) and Port Setup

      Network Connectivity

      • Troubleshooting: Network Failure
      • Troubleshooting: VoIP Call Quality

      General Hardware

      • Troubleshooting: Edge/CPE/Switch Failure (Common Causes)

      Contact Client Services

      • How do I contact Simplicity's Client Services for support?
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