Simplicity VoIP Knowledge Base
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TROUBLESHOOTING
PORTAL USERS
All Portal Users
Basic User
Office Manager
Call Center Supervisor
v42 New Features & Enhancements
TROUBLESHOOTING
Hardware: Phones
Software: SimplicityWeb (softphone)
Software: SimplicityGo (mobile phone)
Hardware: Firewall
Network Connectivity
General Hardware
Contact Client Services
PHONES - USER GUIDES & VIDEOS
Polycom
Yealink
SimplicityWeb (softphone)
SimplicityGo Pro (mobile phones)
Keypad
Headsets
SimplicityGo (mobile phones)
INTEGRATED FEATURES
SimplicityLink
Wireless Backup
Teams Integration
Simplicity VFax (FaxBack)
STIR/SHAKEN
Voicemail Notify
Simplicity SMSPlus
SMS (Basic Texting)
TELECOM FAQ, GLOSSARY OF TERMS & ANNOUNCEMENTS
Answers to FAQ
Definitions of Telecom Words & Acronyms
Simplicity VoIP News
Returning to the Office - Simplicity VoIP is Here to Help
SIMPLICITY BILLCENTER
Fees & Taxes
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Simplicity VoIP Knowledge Base
TROUBLESHOOTING
PORTAL USERS
All Portal Users
Basic User
Office Manager
Call Center Supervisor
v42 New Features & Enhancements
TROUBLESHOOTING
Hardware: Phones
Software: SimplicityWeb (softphone)
Software: SimplicityGo (mobile phone)
Hardware: Firewall
Network Connectivity
General Hardware
Contact Client Services
PHONES - USER GUIDES & VIDEOS
Polycom
Yealink
SimplicityWeb (softphone)
SimplicityGo Pro (mobile phones)
Keypad
Headsets
SimplicityGo (mobile phones)
INTEGRATED FEATURES
SimplicityLink
Wireless Backup
Teams Integration
Simplicity VFax (FaxBack)
STIR/SHAKEN
Voicemail Notify
Simplicity SMSPlus
SMS (Basic Texting)
TELECOM FAQ, GLOSSARY OF TERMS & ANNOUNCEMENTS
Answers to FAQ
Definitions of Telecom Words & Acronyms
Simplicity VoIP News
Returning to the Office - Simplicity VoIP is Here to Help
SIMPLICITY BILLCENTER
Fees & Taxes
TROUBLESHOOTING
Hardware: Phones, Switches, Routers, Firewall Ports / Software: SimplicityWeb, Firewall, Developer Tools, SimplicityGo Mobile App
Troubleshooting: How to add external numbers into Call Queues when internet goes down.
Troubleshooting VoIP Blog - A Helpful Overview
Hardware: Phones
How to Reset Yealink Cordless Phones to Factory Default
Troubleshooting: Call Quality Specifics
How to Reset Polycom Phones to the Factory Default
Troubleshooting: VoIP Call Failure
Troubleshooting: Registration Failure
Troubleshooting: General Tips for VoIP Issues
See more
Software: SimplicityWeb (softphone)
Troubleshooting: How to Clear Cache & Cookies from Google Chrome Browser
Troubleshooting: Google Chrome Browser with Simplicity COLLAB and Webphone
Software: SimplicityGo (mobile phone)
SimplicityGo: Using Default Method- Mobile Phone
Troubleshooting: SimplicityGo Mobile App Password Reset
SimplicityGo Mobile App and Cellular Updates
Hardware: Firewall
Troubleshooting: SonicWall Recommended Quality of Service, (QoS) and Port Setup
Network Connectivity
Troubleshooting: Network Failure
Troubleshooting: VoIP Call Quality
General Hardware
Troubleshooting: Edge/CPE/Switch Failure (Common Causes)
Contact Client Services
How do I contact Simplicity's Client Services for support?
