Simplicity VoIP Knowledge Base
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INTEGRATED FEATURES
PORTAL USERS
All Portal Users
Basic User
Office Manager
Call Center Supervisor
v42 New Features & Enhancements
TROUBLESHOOTING
Hardware: Phones
Software: SimplicityWeb (softphone)
Software: Firewall
Software: SimplicityGo (mobile phone)
Hardware: Firewall
Network Connectivity
General Hardware
Contact Client Services
PHONES - USER GUIDES & VIDEOS
Polycom
Yealink
SimplicityWeb (softphone)
SimplicityGo Pro (mobile phones)
Keypad
Headsets
SimplicityGo (mobile phones)
INTEGRATED FEATURES
SimplicityLink
Wireless Backup
Teams Integration
Simplicity VFax (FaxBack)
STIR/SHAKEN
Voicemail Notify
Simplicity SMSPlus
SMS (Basic Texting)
TELECOM FAQ, GLOSSARY OF TERMS & ANNOUNCEMENTS
Answers to FAQ
Definitions of Telecom Words & Acronyms
Simplicity VoIP News
Returning to the Office - Simplicity VoIP is Here to Help
SIMPLICITY BILLCENTER
Fees & Taxes
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Simplicity VoIP Knowledge Base
INTEGRATED FEATURES
PORTAL USERS
All Portal Users
Basic User
Office Manager
Call Center Supervisor
v42 New Features & Enhancements
TROUBLESHOOTING
Hardware: Phones
Software: SimplicityWeb (softphone)
Software: Firewall
Software: SimplicityGo (mobile phone)
Hardware: Firewall
Network Connectivity
General Hardware
Contact Client Services
PHONES - USER GUIDES & VIDEOS
Polycom
Yealink
SimplicityWeb (softphone)
SimplicityGo Pro (mobile phones)
Keypad
Headsets
SimplicityGo (mobile phones)
INTEGRATED FEATURES
SimplicityLink
Wireless Backup
Teams Integration
Simplicity VFax (FaxBack)
STIR/SHAKEN
Voicemail Notify
Simplicity SMSPlus
SMS (Basic Texting)
TELECOM FAQ, GLOSSARY OF TERMS & ANNOUNCEMENTS
Answers to FAQ
Definitions of Telecom Words & Acronyms
Simplicity VoIP News
Returning to the Office - Simplicity VoIP is Here to Help
SIMPLICITY BILLCENTER
Fees & Taxes
INTEGRATED FEATURES
SimplicityLink, Simplicity VFax (Fax2Mail), Wireless Backup, Teams, Simplicity VFax (FaxBack), STIR/SHAKEN, Voicemail Notify, Simplicity SMSPlus
SimplicityLink
SimplicityLink - Integration 1, Download, Overview, Installation Guide
Wireless Backup
Why Invest in Wireless Backup for VoIP?
Teams Integration
Using Teams-Simplicity VoIP Integration on Your Mobile Device
Using Teams-Simplicity VoIP Integration on Your Desktop
TeamMates Connector Integration Quick Start Guide
TeamMate Connection Architecture
Prerequisites for Configuring TeamMate Connector
Microsoft Permissions needed for the TeamMate Enterprise Provision Portal (EPP)
TeamMate Connector FAQ
Add TeamMate to Trust Traffic List
Supported Microsoft Licenses for TeamMate Connector
Delete Previous Direct Routing Scope
See more
Simplicity VFax (FaxBack)
Simplicity VFax Flyer
Simplicity VFax (FaxBack) Information
Simplicity VFax (FaxBack) User Guide
Is Simplicity VFax HIPAA Compliant?
Simplicity VFax Security FAQs
Can Simplicity Enter Into a BAA for HIPAA Purposes?
Video: How to Use vFax
When upgrading from analog to virtual fax, how do I ensure the best performance?
See more
STIR/SHAKEN
What is STIR/SHAKEN?
Voicemail Notify
What is Voicemail Notify?
Simplicity SMSPlus
SMSPlus Pricing & Benefits
Simplicity SMSPlus Flyer
Simplicity SMSPlus User Guide
How do I access my SMSPlus text messages?
How long are text messages stored with SMSPlus?
See more
SMS (Basic Texting)
10DLC Traffic Registration
SMS & MMS Flyer
Opting In & 10DLC Campaign Registration Approval
