Call Center Supervisor
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      3. Call Center Supervisor

      Key Call Center Features

      What are the key Call Center features?

      Queue Routing

      • Standard IVR with unlimited levels and options for multiple entry points
      • Multi-language support
      • Source-based routing for predictive needs
      • Time-based routing 
      • Unlimited number of queues per platform

      Queues

      • Linear queue support
      • First available queue support
      • Advertisements and queue message support
      • Music-on-hold
      • Queue statistics for administration
      • Agents can be in multiple queues at the same time with skills-based routing
      • Queue callback (callers can request callback, leave their number, and receive a call back when at the front of the queue)

      Call Center Agent

      • Log in and log out 
      • Record call dispositions into each CDR
      • Categorize calls 
      • View their active calls
      • View call history
      • View all entries in all queues pertaining to them

      Available Statistics